Issued by: Empower Persona
Effective Date: immediate
Empower Persona is committed to providing quality holistic, spiritual, and self-development services. We value openness, fairness, and accountability. This Complaint Policy ensures that any concerns are addressed with integrity and in line with professional standards.
1. Purpose
- To provide clients with a fair and transparent way to raise concerns.
- To resolve complaints in a respectful and timely manner.
- To maintain trust and compliance with professional bodies
2. Scope
This policy applies to all services offered by Empower Persona, including classes, workshops, consultations, healing sessions, and digital courses.
3. How to Make a Complaint
Clients may raise a complaint by:
- Emailing 📧 Contact@empowerpersona.com
- Including their name, contact details, and a clear description of the issue.
- Stating the desired resolution (if any).
4. Complaint Handling Process
- Acknowledgement: Complaints will be acknowledged within 5 working days.
- Review: The matter will be investigated, considering all details fairly.
- Response: A written response will be provided within 21 working days.
- Resolution: Where possible, a fair and constructive solution will be offered.
5. Confidentiality
All complaints are handled in confidence. Information is shared only with those directly involved in resolving the issue.
6. Responsibility Statement
- Empower Persona provides holistic and spiritual services designed for personal growth and self-awareness.
- Results may vary for each individual, and no specific outcomes are guaranteed.
- By engaging with Empower Persona, clients accept full responsibility for their participation, choices, and results.